LYDIA™ – SOFT AND FLEXIBLE ORTHOPEDIC SHOES

At Novara Toronto, we are dedicated to providing the best shipping experience for our customers, no matter where you are located.

Shipping and Delivery

Enjoy free shipping on all orders!
Each product is carefully handcrafted, so please allow 1-3 business days for us to prepare your order with attention to detail.
Once your order is ready, it will be on its way! Delivery typically takes 10-12 days, depending on your location. You will receive a tracking number to follow your order’s journey.

30-Day Return Policy

If you’re not completely satisfied with your purchase, you can exchange or return it within 30 days of receipt. The item must be in its original condition with all tags attached and no signs of use.

Before returning any items, please contact our customer service at info@novara-toronto.com and provide the reason for the return so we can assist you with the process.

Our customer service is available 7 days a week to answer all your questions and comments.Whether you need advice on a product or help with an order, we're here to support you.

Don't hesitate to contact us—we're happy to help!

You can pay securely with Paypal and Credit Card. An SSL connection (Secure Socket Layer) secures the digital transmission of your personal data, including credit card and account information. The protection of your data is a high priority for us. We therefore treat your data with the utmost confidentiality, do not pass it on to third parties and only use it for certain processes before we delete it.