Frequently Asked Questions
Here’s a slightly adjusted version of your FAQ section:
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How do I place an order?
Ordering is simple! Browse our collection, select your desired items, and click "Add to Cart." When you're ready to check out, proceed to the checkout page, enter your shipping and payment details, and confirm your order. -
What payment methods do you accept?
We accept a range of payment methods for your convenience, including major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. -
Can I modify or cancel my order after it's placed?
We process orders quickly, so if you need to modify or cancel your order, please contact our customer support team immediately with your order details. We’ll do our best to accommodate any changes before your order is shipped. -
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package’s journey on our website or via the carrier’s site. -
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please ensure the item is in its original condition with tags and packaging. Customers are responsible for return shipping costs. -
How do I contact customer support?
We’re here to help! You can reach our customer support team by emailing us at info@novara-toronto.com. -
Can I change my shipping address after placing an order?
Please double-check your shipping address before confirming your order to ensure smooth delivery. If you need to make changes, contact our support team as soon as possible. Changes can be made if the order hasn't been shipped yet. -
How secure is my personal information on your website?
We prioritize your privacy and security. Our website uses advanced encryption and security protocols to protect your personal information, which is handled confidentially and used solely for order processing and communication.